FAQ
FREQUENTLY ASKED QUESTIONS (FAQ)
1. ORDER & DELIVERY
Q: Will I receive a physical product? A: No. All products sold on rxesim are 100% digital. You will receive your product (license key, account details, or download link) directly via email. No physical package will be shipped to your address.
Q: How long does delivery take? A: We process orders manually to ensure the security and validity of our products.
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Typical time: You will usually receive your order within 0 to 2 hours after payment.
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Maximum time: In very rare cases (due to high demand or time zone differences), it may take up to 24 hours.
Q: I haven't received my email yet. What should I do? A: If 2 hours have passed and you haven't received your order:
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Please check your Spam/Junk folder.
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Verify that the email address you entered at checkout was correct.
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If you still cannot find it, please contact us immediately at sahanavci3303@gmail.com with your Order Number.
2. REFUNDS & ISSUES
Q: Do you offer refunds? A: Due to the nature of digital products, we generally do not offer refunds once the product has been delivered and viewed/redeemed. However, customer satisfaction is our priority. If the product you received is defective, invalid, or not working, we will issue a full refund or a replacement after verifying the issue.
Q: My code/product is not working. What now? A: Don't worry, we are here to help. Please contact our support team at sahanavci3303@gmail.com. To speed up the process, please include:
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Your Order Number.
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A screenshot or photo of the error message you are receiving. We will resolve the issue or provide a replacement as soon as possible.
3. PAYMENT & SECURITY
Q: Is my payment information safe? A: Yes, absolutely. Our store is powered by Shopify, which is certified Level 1 PCI DSS compliant. We do not have access to your credit card details; all transactions are processed through secure payment gateways.
Q: Do I need to pay any shipping fees? A: No. Since our products are digital delivery, there are no shipping costs.
4. SUPPORT
Q: How can I contact you? A: You can reach our customer support team via email at sahanavci3303@gmail.com. We typically reply to all inquiries within a few hours.